Terms & Conditions
Last updated: July 2026. Plain-English terms for bookings arranged through Cebu.travel. See also our Privacy Notice.
Cebu.travel is a booking service operated by IslaTravel. These terms apply once a quote turns into a confirmed booking - a quote or enquiry on its own is not a booking.
1. Your booking
A booking is confirmed once IslaTravel sends written confirmation (email or SMS) after the booking fee is received. Until that confirmation lands, you don't have a booked vehicle or driver.
2. Passengers, stops & route changes
The vehicle, driver and price are booked for the passenger count, route and stops stated at confirmation. Extra passengers or stops must be requested and confirmed in advance - the driver may decline unconfirmed additions on the day, and extra charges may apply once they're confirmed.
3. Cancellations & refunds
- Cancel more than 72 hours (3 days) before pickup: full refund of the booking fee.
- Cancel inside 72 hours of pickup: the booking fee is non-refundable (it has already been committed to securing your driver).
- If IslaTravel cancels (driver or vehicle unavailable): full refund or free rebooking, your choice.
- Refunds are returned to your original payment method within 5-10 business days.
4. No-shows & late arrivals
- Customer no-show (driver waits at the agreed point, no contact) beyond 45 minutes past pickup time for non-airport pickups, or 60 minutes past flight landing time for airport pickups (to allow for immigration and baggage delays): treated as a cancellation, booking fee forfeited, and the balance may be charged as a no-show fee to cover the driver's committed time and travel - this is disclosed at booking for higher-risk routes.
- Running late? Message the number on your confirmation as early as possible. Reasonable delays are accommodated; long delays may need rescheduling or incur a fee if the driver can't wait.
- Driver no-show or unreasonably late: full refund plus IslaTravel arranges alternative transport at no extra cost where possible.
5. Changes to your booking
Date, time or route changes should be requested as early as possible via the contact details on your confirmation. Changes are confirmed subject to driver availability; requests inside the cancellation window above are best-effort, not guaranteed.
6. Liability
Drivers are vetted and vehicles insured per local requirements. IslaTravel arranges transport as a booking agent; the driver/operator is responsible for the safe delivery of the trip. IslaTravel is not liable for delays outside its control (weather, traffic, ferry schedules, road closures) but will make reasonable efforts to notify you and re-arrange where possible. Personal belongings remain the passenger's responsibility.
7. Payment
The booking fee is paid online at confirmation. The remaining balance is paid directly to the driver at the end of the trip (cash or the method stated on your confirmation). The full fare is always shown at quote stage - no surprise charges beyond confirmed extras (Section 2).
8. Contact
Questions on an existing booking go to the contact details on your confirmation, not to the driver directly for anything affecting price or scope - see Section 2.
Changes to these terms
We may update these terms from time to time. The "last updated" date above shows the latest version.